Privacy policy
Effective 2026-01-01. How Trivana Labs LLC handles information collected via trivanalabs.com.
This policy applies to information collected on this marketing site. It does not cover data processed inside customer instances of the Trivana Labs platform - that is governed by your contract and data processing agreement.
What we collect
When you submit a contact, demo, or newsletter form, you provide us with information such as your name, work email, company, role, and message. We don’t collect this information from any other source.
How we use it
Form submissions are emailed to a Trivana Labs inbox so a team member can respond. We do not sell, rent, or share this information with third parties. We don’t persist it to a separate database - it lives in our email system only.
Cookies and analytics
We use a privacy-respecting analytics service (Plausible) that does not use cookies and does not track individuals across sites. We do not use advertising cookies. The only cookies we set are those that may be required for routing or session continuity in your browser.
Bot protection
We may use Cloudflare Turnstile on forms to distinguish legitimate submissions from automated abuse. Turnstile is used for security and spam prevention, not advertising or cross-site tracking.
Email confirmations
When you request a demo, we send a confirmation email to the address you provide. You will not be added to any marketing list without your consent.
Newsletter
If you subscribe to occasional product updates, you can unsubscribe at any time by replying to any email we send you.
Data retention
We retain submitted information for as long as needed to respond to your inquiry and for a reasonable period thereafter, consistent with our records-management practices. You can request deletion of your information at any time by emailing hello@trivanalabs.com.
Security
We take reasonable measures to protect information from unauthorized access. All form submissions are transmitted over HTTPS and stored only in our email system.
Contact
Questions about this policy can be sent to hello@trivanalabs.com.
This document is a starting point. Trivana Labs LLC reserves the right to update it. Customers requiring a fully reviewed legal version for procurement processes should reach out - we’re happy to share the latest signed version.